Privacy Policy

JAG Residential & Commercial Cleaning Services ("JAG," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through our website (the "Site"), how we use and disclose it, and the choices available to you, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Saskatchewan law.

1. Information We Collect

We collect information you provide directly to us, such as when you request a quote, book a service, or contact us:

• Name, phone number, email address, and service/property address
• Details about your home or business and the service you're requesting
• Any other information you choose to include in a form or message

We also collect limited technical information automatically through cookies and similar technologies when you use the Site, such as pages visited and general browser/device information. See our Cookie Policy for details and how to control this.

2. How We Use Your Information

• To respond to quote requests, schedule and provide cleaning services
• To communicate with you about bookings, reminders, and service updates
• To improve our website and services
• To comply with legal obligations

We do not sell your personal information.

3. Third-Party Services

Our Site uses third-party tools to operate booking forms, our appointment calendar, and our Google review display. When you submit a form, book an appointment, or view reviews, information may be processed by these providers on our behalf:

• ClearNorth Solutions / GoHighLevel — forms, booking calendar, and related communications
• Google Business Profile / reputationhub.site review widget — displays our public Google reviews

These providers process data under their own privacy policies and only as needed to deliver the service to you. We only work with providers who take reasonable steps to protect your information.

4. Photos

We may take before-and-after photos of completed work for quality assurance and, with reasonable discretion to protect your privacy (e.g. avoiding personal items, faces, or identifying details), for marketing purposes such as our website and social media. Let us know if you'd prefer photos of your job not be used publicly.

5. How We Protect Your Information

We take reasonable administrative and technical precautions to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as needed to provide our services, maintain business records, and meet legal or accounting requirements.

7. Your Rights

You may ask us to access, correct, or delete the personal information we hold about you, or withdraw consent for its use, subject to legal or contractual restrictions. To make a request, contact us using the details below.

8. Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes means you accept the updated policy.

10. Contact Us

Questions about this Privacy Policy or how we handle your information? Contact us:

JAG Residential & Commercial Cleaning Services
Phone: 306-514-1805
Email: [email protected]
Serving Moose Jaw & Regina, Saskatchewan